Frequently Asked Questions

Where are you located?

Rexburg, ID

Where do you ship to?

We currently ship anywhere in the USA. If you live outside of the states and would like to make an order, please send us an email: wildwandercandles@gmail.com

Which mail carriers do you use?

For USA orders, we ship via USPS and UPS and charge according to quantity of candles purchased.

How long will it take to get my order via mail?

We are generally very quick to pack and ship, especially for small business. Typically, orders will ship the next day (M-F) however, in more rare cases please allow up to 3 business days for your order to ship - especially during busy launches, restocks etc.

How does local delivery work? 

Upon checking out, if you live within a certain mile radius, you may qualify for receiving a local delivery. This is a flat rate of $2.50. Please allow for 2-3 business days to get your order fully prepared before being delivered. When orders are ready, we will contact you via phone or email to get your order delivered.

What is the best way to care for my candles?

Our candles are made with high quality soy wax and wooden wicks. If you are experiencing difficulty with getting the wick to burn (or stay burnt), try trimming the top layer of the wick off. If you are still having problems, feel free to send us an email: wildwandercandles@gmail.com !

Why does my flame keep going out?

If you are experiencing this, try trimming your wick to get rid of the burnt edge.

TIP: Using nail clippers to trim tends to be the best as it lets you get the best angle.

Also note that sometimes it may take a couple to few tries to get a steady flame because of the structure of the wooden wick.

If you are still experiencing difficulty after following the tips above please email us at wildwandercandles@gmail.com.

When will you restock?

We're so glad you asked! If your favorite product is out of stock, please allow approximately 1-2 weeks until available to order. Since we do all the work by hand and want to provide the best quality, it takes time for the candles to be made and cured. Thank you!

NOTE: We do not restock limited editions. We make a certain amount and once they are gone, they're gone.